OMNIRIDE Service Change Takes Effect July 23, Info via Temporary Call Center

| July 23, 2018 | 0 Comments | Bristow Biz

UPDATE, July 25 at 5:30 p.m.:

OmniRide is providing customers with a Temporary Service Phone Number this week.

Message from OmniRide:

OmniRide’s phone are not functioning due to a damaged Verizon line (while the email system has only recently been restored.) This impacts our Customer Service Office.

In light of these extenuating circumstances, we have set up a temporary off-site call center to answer service-related questions and schedule OmniRide Local off-route trips. We will continue to post service updates at

Customer Service Agents will be available at a temporary phone number between 7:30 a.m. and 5:00 p.m. on weekdays during the outage. We will resume regular Customer Service hours and contact information when our phone and email service is restored.

Temporary Customer Service phone number: 703-792-8045

To cancel OmniRide Local off-route trips: 703-254-4074

Original Article: 

Riders will notice that many of the region’s bus services have a new and yet familiar name when OmniRide implements its Summer Service Change on Monday, July 23.

As part of a rebranding strategy, the Potomac and Rappahannock Transportation Commission (PRTC) will be known as OmniRide. PRTC will still exist as a multi-jurisdictional transportation agency, but all our bus and ridesharing services fall under the OmniRide moniker. All the names of transportation services also are getting an overhaul.

  • OmniRide becomes OmniRide Express;
  • Metro Direct becomes OmniRide Metro Express;
  • OmniLink becomes OmniRide Local;
  • Cross County Connector becomes OmniRide Cross County Connector; and
  • OmniMatch becomes OmniRide Ridesharing Service.

In addition to the new names, some routes will have new timetables and routing. Fares will remain the same. OmniRide Express changes taking effect next week include:

  • Dale City-Washington – PM timetable changes;
  • Dale City-Pentagon/Rosslyn/Ballston – Revised times for some trips;
  • Dale City-Navy Yard – Midday timetable changes and one bus stop being relocated;
  • Lake Ridge-Washington – PM timetable changes;
  • Lake Ridge-Pentagon/Crystal City – AM and PM timetable changes;
  • Montclair-Washington/Pentagon – Adding direct local service to neighborhood stops after 7 the CL-X trip can be eliminated;
  • South Route 1 – Adding direct local service to neighborhood stops after 7 the CL-X trip can be eliminated;
  • Manassas-Washington – Several PM trips extended to serve Cushing Road Commuter Lot;
  • Manassas-Pentagon – PM routing changes;
  • Gainesville-Washington – Several Manassas Express trips extended to serve Cushing Road Commuter Lot.

Updated schedule brochures are now available online at For additional information, please contact OmniRide’s Customer Service office at (703) 730-6664 or

About Us

The Potomac and Rappahannock Transportation Commission (PRTC), operating as OmniRide, provides express and local bus services as well as ride-sharing services in Prince William County, the City of Manassas and the City of Manassas Park. It also co-sponsors the Virginia Railway Express in partnership with the Northern Virginia Transportation Commission.

© 2018, Bristow Beat. All rights reserved.

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